Terms & Conditions

Introduction to VitaJab

VitaJab provides an online medical screen which enables you to access a private prescription for Hydroxocobalamin. Hydroxocobalamin is a prescription only medicine (POM) and we use it off-license for the non-medicinal purposes of supplementing Vitamin B12 levels. Our medical screen has been produced, and is routinely reviewed, by our multi-disciplinary healthcare team to ensure the safe and appropriate prescribing of Hydroxocobalamin for off-license use as a supplement. Our medical screen is undersigned by a UK registered independent nurse prescriber.

The supplementation we provide is strictly for non-medical purposes; VitaJab does not seek to treat, cure or manage any ongoing disease, illness or ailment by way of providing this service to yourself and members of the public.

VitaJab partners with GPhC-registered UK community pharmacy organisations to provide this service in a regulated, safe and accessible setting by experienced pharmacists and pharmacy technicians. VitaJab has the necessary and appropriate indemnity policies in place with insurers to legally and safely provide this service.

VitaJab’s multi-disciplinary team of registered and practising healthcare professionals is responsible for the development of a safe service for yourself and other members of the public. Service delivery in pharmacies, including the administration of the prescribed medicine, is the responsibility of the pharmacy organisation that you choose to visit following completion of our online medical screen and purchase of a voucher.

Our company number is:          10405311

Our registered address is:        VitaJab Ltd., Marsland Chambers, 1A Marsland Rd, Sale Moor, Cheshire, M33 3HP

Consent to the Service

You agree that by engaging with and completing our online medical screen, you give your consent to VitaJab to provide you with a prescription for Vitamin B12 Supplementation. You agree that you have read and understood the information and resources provided, including the pre-administration information leaflet, and have sufficient understanding of the benefits and risks involved with the service. You agree and understand that the medicine prescribed is being used off-license and strictly for non-medical purposes. You agree that you may seek advice from an independent healthcare professional before completing our online medical screen and purchasing a voucher for supplementation. You agree and give your consent to VitaJab to Control and Process your Personal Data, as necessary to legally provide the service, for as long as is necessary in line with the GDPR.

Providing personal and medical information honestly and accurately 

You agree that you must complete the medical screen honestly and accurately. You agree and understand that there may be increased medical risks to yourself if you intentionally, or mistakenly, answer the medical screen incorrectly and for this VitaJab and your chosen pharmacy shall not be liable.

Privacy and GDPR

VitaJab is responsible for Controlling and Processing your Personal Data safely and securely in line with the GDPR. More information can be found in our Privacy Policy. You give your consent for VitaJab to share your personal information with the pharmacy you choose to visit, and your GP. You may instruct the pharmacist not to inform your GP of your supplementation during the consultation when you receive your injection. VitaJab will not share your Personal Data with any other third party.

VitaJab will routinely conduct internal audits and all data used will be anonymised so as to prevent any individual from being identified. You agree that, in appropriate circumstances, VitaJab may contact you using the personal information you provided to seek feedback about our service.

Suitability of the Service to you

You agree that you have been provided with sufficient and adequate information from our website to determine that this service is suitable and appropriate for you. You have read and understood the pre-administration information leaflet and have sufficient understanding of the benefits and risks associated with this service. Furthermore, you are not aware of any reason why you could not receive vitamin B12 supplementation via intramuscular injection.

VitaJab Voucher and Service Availability

You agree that VitaJab will provide the means of accessing your supplementation by issuing a unique voucher to you. This voucher can only be redeemed at registered pharmacies, as outlined on the ‘Find your nearest pharmacy’ page of the VitaJab website. The voucher must be redeemed within 6 months (168 days) of purchase and you agree that no refund can be given if the voucher is not redeemed within this time.

You understand that, as part of the process of giving your informed consent, this service is only to be provided to yourself and you may not transfer your voucher to any other person. You understand that should you choose not to redeem your voucher at a registered pharmacy, upon the advice of another person including a registered healthcare professional, you will not be entitled to a refund.

VitaJab provides its services through registered community pharmacies. The service is delivered by specially trained and accredited pharmacists, who from time to time may not always be on duty in the registered pharmacy that you choose to visit, as displayed on our website. Whilst the aim is to provide the service on an impromptu basis, we encourage you to contact your preferred pharmacy in advance of a visit, or of a purchase, to ensure the service is going to be available at the time of your choosing.

In the event of local, regional or national public health emergencies pharmacists may reserve the right to temporarily suspend the services they provide for a period of time in the wider interests of the public and to focus on the essential services pharmacies provide. In such cicrumstances you will not be entitled to a refund unless the suspension results in the expiry of your 6 month voucher.

Administration of Supplementation

You agree and understand that a GPhC registered pharmacist, or GPhC registered pharmacy technician under the supervision of a pharmacist, will administer the supplementation to you by intramuscular injection and this will take place in the consultation room of a GPhC registered pharmacy. You must complete and sign the administration form during the consultation prior to receiving to your injection to give the pharmacist your consent to administer the injection to you. VitaJab will only authorise accredited pharmacists and pharmacy technicians, who have the appropriate training and indemnity cover in place, to administer the supplementation to you.

You understand and agree that whilst an adequate description of the symptoms of lower B12 levels may have been provided, and is readily available online elsewhere, VitaJab cannot guarantee the effectiveness of this service to you, or the length that any benefit may last. Supplementation is strictly for non-medical purposes and will not be provided to any person more often than every 28 days.


Pharmacists reserve the right to decline or delay providing your supplementation, if in their professional opinion, you present in the pharmacy intoxicated by alcohol or drugs. In such circumstances you agree that you will not be entitled to a refund, but the pharmacist may consider administering your supplementation at a later point.

Pharmacists reserve the right to decline or delay your supplementation, if in their professional opinion, you lack the mental capacity, as defined by the Mental Capacity Act 2005, to fully understand the risks and benefits of receiving supplementation. Such cases will be dealt with on an individual basis by VitaJab and the pharmacy contractor, involving local safeguarding procedures.

Charity Codes

VitaJab is proud to support our Ambassadors and make donations to the charities they support. VitaJab will make a 2% donation to one of these charities when you apply a code when paying for your supplementation. VitaJab reserves the right to remove this support without notice.

Payment & Refunds

In call cases, the retail price will be paid directly to VitaJab on the website We use Stripe to securely receive and process your payment and financial information. You can pay for this service in participating pharmacies, however this must be done via the VitaJab website on the pharmacy computer. Customers cannot pay for the service in pharmacies with cash, or via the pharmacy card machine linked to the pharmacy till. 

VitaJab will not refund customers in the event of voucher expiry, or when unforeseen circumstances in the pharmacy, outside of the control of VitaJab, prevent administration at the time of your visit. We will not offer a refund within 28 days of a visit to your chosen pharmacy when the accredited pharmacist is not on duty. This is because there is reasonable opportunity within this timeframe for the accredited pharmacist to be on duty at a later point, or for an alternative pharmacy to be used to receive your supplementation; see the ‘VitaJab Voucher and Service Availability’ section above for more details. We will not offer a refund in the circumstances that you change your mind about receiving supplementation, or if you have been advised by a healthcare professional, such as your GP, not to receive supplementation.

Contact Us

Please visit the ‘Contact/Feedback’ page on the VitaJab website, where a form can be completed to contact us. All complaints and feedback will be handled via this page and VitaJab will endeavour to resolve any issues as soon as possible, within 24 working hours.